Insurance is a financial arrangement in which an individual or entity (known as "insured") receives protection against potential financial losses or damages from an insurance company (known as "insurer"), in exchange for payment/s, known as premium. The "insurer" agrees to cover certain risks and compensate the "insured" for covered losses, according to the terms of the policy.

Life insurance contract may be defined as the contract, whereby the insurer in consideration of a premium undertakes to pay a certain sum of money either on the death of the insured or on the expiry of a fixed period.

Reinsurance is an insurance that is purchased by an insurance company (insurer also sometimes called a “cedant” or “cedent”) from another insurance company (reinsurer) as a means of risk management.

Life insurance ensures that your family is financially protected in case something happens to you. If you have dependents—like children, a spouse, or aging parents—life insurance can help cover their daily expenses and even educational costs.
Life insurance is typically more affordable the younger and healthier you are. By getting a policy now, you can lock in a lower premium and save on long-term costs.

To take out a life insurance policy, kindly contact us at XXXXXXXXXXXX or write to us at info@shantalife.com. We shall reach you at once and upon discussion with you, we can recommend the suitable plan.

Choosing the right insurance company is crucial for getting the coverage you need, reliable service, and a good long-term investment. The key factors to consider are Financial Stability and Reputation, Product Offerings which matches to your needs and responsive, efficient, and transparent customer service.

Download the "Health Insurance Claim form" from our "Support" section in menu bar and :-
1. Copy of Prescriptions of respective physician regarding hospitalization advice.
2. Itemized original hospital bill supported by the official receipt for the total amount paid
3. Original receipt showing attending Physician's / Surgeon's charges along with his stamp and signature
4. Photocopy of detailed hospital discharge certificate and other treatment documents.

Once your policy has matured, you will be notified through SMS and email (if any). To get the maturity benefit, kindly submit below mentioned documents:
(a) The original copy of the Policy Document
(b) Duly signed off Release voucher by Policy Owner
(c) A photocopy of NID/Passport (must match with the existing record of Shanta Life)
(d) A photocopy of Cheque Leaf

The release voucher is issued by the head office mentioning the maturity value. The voucher shall be couriered to your correspondence address and to email id (if any), as recorded in Shanta Life.

In case the policy document is lost, below documents are required -
1. An application regarding loss of document signed by Policy Owner;
2. Copy of GD registered at your Policy Station;
3. Copy of any old Premium receipt; and
4. Duly signed off Release voucher.
Upon receipt of all above mentioned documents, after observation of 30 days, the amount shall be paid to your bank account.

Required documents of Death claim are given below:
(a) Death Certificate: Original or attested photocopy of Death Certificate issued by Licensed Private/Government Hospital where the deceased was treated, or original or attested photocopy of Death Certificate issued by the Municipal Body, either from Health Department of City Corporation/Local Union Parishad Chairman/Ward Commissioner/Councilor on Official Letter pad).
(b) Proof of age: Both Insured person and Beneficiary’s Age Proof must be submitted. Any of the following documents is accepted as Age Proof:
» Photocopy of National ID Card/Original Passport is must for remittance earner/Driving License/S.S.C or Equivalent Certificate.
» For remittance earner, original copy of Passport must be submitted along with the claim. The passport shall be returned ASAP.
3. In Case of Accidental Death, following additional documents are required:
» Photocopy of Autopsy (Post-Mortem) Report and copy of burial permission from police station.
» Photocopy of Police Report (FIR/Final Police Report, if available)
» Newspaper cutting (if any)
4. For Claim against Group Insurance- Employment certificate
5. For Claim against Individual Insurance- Original Policy Documents.
6. For claim against Credit Life Policies, following additional documents are required:
» Photocopy of the initial application for loan or credit card
» Transaction details/Bank Statements or card account outstanding balance as on the date of death.

Shanta Life encourages transactions to policyowner's own bank account. However, in special cases, the application can be submitted by submitting the following documents. However, this is also under company's discretion.
a. Recipient's NID and contact number
b. Proof of relationship

Yes, that is possible. Please make sure that when you file your claim, you also provide the required details for all costs. That way claims staff will ensure the correct amounts are calculated when processing your form. Please note though that you can’t submit group and individual policy claims together.

Like most insurers, our policies don't generally cover pre-existing conditions. But we do recommend that you get in touch with one of our insurance experts to discuss your individual case.

When an insurance proposal is accepted by applying an additional premium for a high-risk occupation, this added premium is referred to as the Additional Premium for Occupational Risk (Occupation Extra Premium).

This is not mandatory though, we encourage to provide the details in the Insurance Application Form in respective field. This helps to the assess the application more accurately and easily.

Depending on the type of policy you own, you could pay your premiums quarterly, semi-annually or annually. You can choose the payment term that suits your situation and budget. You can also pay monthly, if you have a DPS Policy with us. For some other policies, you can make a one-off payment known as a single premium payment. No matter what payment mode or policy type, the initial or first premium must be paid in advance along with the Proposal form.

Kindly download the "Personal information change or correction" form which is available in our "Support" section. Duly complete the form, submit documents as mentioned in the second page of the form and send to our head office. You may wish to send us the scanned copy to info@shantalife.com from your registered email.

Kindly submit the duly completed "Change or correction in Policy Details" form and submit along with documents as referred in "Reinstatement Requirements Table".
If the Policy was lapsed for less than 06 months, duly completed "Good Health Declaration (GHD)" (download from Support menu bar) is required only. All insured and payor (if any) must submit separate GHD.
Lapsed for more than 06 months will submit requirements as mentioned in Reinstatement Requirement Table. You may contact us or your customer service representative to know more in details.

Kindly submit the duly completed "Change in Policy Details" form along with below mentioned documents -
a. Copy of GD with Policyowner's signature;
b. One copy Passport Size photo attested by Policy Owner;
c. Any of Previous money receipt;
d. A copy of NID/ Passport (must for remittance earner)/Birth Certificate attested by Policy Owner; and
e. A money receipt of 100 Taka paid to Shanta Life (by MFS or Online Payment) for duplicate document issuance.

Policy Loan: When the surrender value of a policy is acquired and the policy is active, the policyholder may obtain a loan by pledging the policy as collateral, subject to the company's prevailing regulations.
Kindly download the "Loan request form" from Support section and submit the duly completed form along with main Policy document, a copy of NID and MICR cheque leaf.

> To increase the amount: Kindly submit the "Good health declaration" and medical requirements as per "Underwriting Requirement Table"
> To decrease the amount: the change shall take effect on Policy Issue date or next Premium due date.

Yes, you can change the mode of payment by paying newly calculated Premium. Any changes shall take effect on Policy Issue Date.

> To add a new Rider: Kindly submit the "Good health declaration" and medical requirements as per "Underwriting Requirement Table"
> To cancel a Rider: The change shall take effect on Policy Issue date or next Premium due date.

To increase the term of the Policy, kindly submit "Good Health Declaration" and a separate application writing the reason of change, in details. To decrease the term of the Policy, kindly pay the extra premium along with interest and the change will take effect from next Policy Issue Date.

1. 01 PP size photograph signed by the new beneficiary and attested by Insured/Policy Owner.
2. A copy of National ID/ Birth Registration / Passport (mandatory for remittance earner) of the new beneficiary attested by the insured / Policy Owner.
3. A photocopy of Marriage certificate/ Birth Certificate / Citizenship (if applicable)
4. The beneficiary must have insurable interest on the life of the Policy Owner.
5. If the beneficiary is not of legal age, name of a legal guardian is necessary. Moreover, the proposed new beneficiary must be acceptable by the company.

You can make payment by using any one of the below method:
1. EFT Debit: Kindly submit the duly completed EFT Debit Authorization Form along with a copy of a cheque leaf. We shall send the due premium advice to your bank at your prescribed date;
2. bKash: If you have a bKash wallet, you pay premium by using "Make Payment" section.
3. QR Code: By scanning the QR code, you can make payment by using cards, other mobile wallets and bank transfer.

Automatic Premium Loan (APL) helps the policyholder to keep his/her policy active and enjoy the insurance coverage in case of missed premium payment within the Grace Period (31 days from premium payment due date).
The premium is automatically paid from the Cash Value (if available) of the policy when APL occurs. APL will continue until the Cash value is sufficient to deduct the outstanding premium. Interest will be charged from the day the Policy runs with APL.

If you are an employer, you should take a Group Policy. If you would like to discuss this further, please fill out our short contact us form and one of our qualified experts will be happy to contact you to answer any questions you might have.