Shanta Life Insurance Limited (“Shanta Life”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of our customers, prospective clients, business partners, and website visitors. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your information in accordance with applicable data protection regulations.
1. Our Commitment to Your Privacy
- This Privacy Policy outlines:
- • What personal data we gather
- • How and why we process your data
- • Who we may share your data with
- • Your rights concerning your data
- • Data Retention Period
- • How we use cookies and third-party tools
- • How to contact us with questions or concerns
- • Our Measures for Data Breach
By accessing or using our services or website, you acknowledge that you have read and agreed to the terms of this Privacy Policy. If you disagree, please do not provide personal information via our platforms.
2. How We Collect Your Information
- We may collect personal data through various means, including:
- • Direct Interaction: When you contact us, fill in online forms, apply for products, or register on our website.
- • Automated Collection: When you browse our website or engage with our digital tools.
- • Third Parties: From authorized representatives, public databases, partners, or service providers. We use third-party services like Google Analytics and Facebook Pixel. These providers may access your data under strict contractual obligations. Types of data we may collect include:
- • Identification information (e.g., name, date of birth, national ID number)
- • Contact details (e.g., address, email, mobile number)
- • Technical data (e.g., IP address, browser type, device information)
- • Social media profile details (if linked or used during interaction)
- • Other details necessary for insurance services or customer support
Cookie Policy (ePrivacy & Google Consent Mode)
We use essential, analytical, and marketing cookies. Non-essential cookies require prior consent. You can manage preferences via our Cookie Banner or browser settings.
3. Purpose of Data Use
- We use your personal data for purposes such as:
- • Providing insurance products and managing your policies
- • Processing applications, claims, renewals, and service requests
- • Communicating with you and responding to your enquiries
- • Enhancing user experience and developing new services
- • Fulfilling regulatory and legal obligations
- • Conducting research, analytics, and internal reporting
- • Customizing digital content and marketing (with your consent)
We will obtain your explicit consent before processing sensitive personal data (e.g., health information for insurance claims) or sending you marketing communications. You may withdraw your consent at any time.
4. Disclosure of Personal Data
- We may share your personal data with trusted parties when necessary and in compliance with applicable laws. These include:
- • Our authorised agents, intermediaries, or representatives
- • Third-party vendors providing operational support (e.g., IT services, claims processing)
- • Auditors, legal advisers, consultants, or reinsurers
- • Government agencies, regulators, or law enforcement authorities (where required by law)
- • Other subsidiaries or affiliates within the Shanta Group for relevant business functions
We do not knowingly collect personal data from individuals under the age of 18 without parental consent. If such data is inadvertently collected, we will delete it upon notification.
If your data is transferred outside of Bangladesh, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions in accordance with applicable data protection laws.
5. Your Rights
- Subject to applicable laws, you may have the following rights regarding your personal data:
- • Access: Request a copy of the personal data we hold
- • Correction: Ask us to fix any inaccurate or incomplete information
- • Withdrawal of Consent: Revoke your permission for processing, where applicable
- • Deletion: Request removal of your data (subject to regulatory exceptions)
- • Objection: Object to data use for marketing or profiling. If we use automated processing (e.g., risk assessment algorithms), you may request human intervention or contest decisions
- • Complaints: Submit a complaint if you believe your data is being misused
6. Data Retention Period (Global Compliance)
We retain personal data only as long as necessary for the purposes outlined, or as required by Bangladeshi law (e.g., insurance regulations). Typically, policyholder data is kept for 7 years after the termination of services unless legal obligations require longer retention.
7. Data Breach Notification (PDPA & Global Compliance)
In the event of a data breach, we will notify affected users and regulators within 72 hours if the breach poses a significant risk.
To exercise any of your rights, contact us at:
Shanta Life Insurance Limited
Shanta Western Tower, Level 10, 186
Bir Uttam Mir Shawkat Sarak, Dhaka 1208
Email: info@shantalife.com
8. Use of Personal Data for Marketing
With your consent (if required), we may use your contact details to:
- • Share information about new products, services, or promotional offers
- • Invite you to events or customer engagement activities
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyze user behavior, and deliver customized content.
- Cookies may collect:
- • Device and browser information
- • Pages visited and duration of visit
- • Your general location (based on IP)
10. External Websites
Our website may link to third-party platforms or services not controlled by us. This Privacy Policy does not apply to such external websites. Please consult the respective privacy statements of those sites before sharing your personal data.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in regulations, technology, or our business operations. Any revisions will be published on our website. Where required, we may also inform you directly and obtain your consent for significant updates.
12. Acceptable Use of Our Website and Platforms
To ensure your privacy and the integrity of our digital environment, all users of Shanta Life Insurance’s website, mobile applications, and associated online platforms must comply with the following acceptable use standards.
- By using our digital services, you agree not to:
- • Access or use the website in any way that violates applicable laws or regulations in Bangladesh or internationally.
- • Upload, post, transmit, or share any content that is false, misleading, defamatory, obscene, discriminatory, or abusive.
- • Engage in any activity that may compromise the privacy, security, or rights of other users or our company.
- • Use any automated means (such as bots or data scrapers) to collect information from our website without prior written consent.
- • Attempt to gain unauthorized access to any part of our systems, or interfere with the proper functioning of the website.
- • Misrepresent yourself or falsely affiliate with Shanta Life Insurance.
- • Violate any third-party platform rules, including Meta’s Advertising and Community Standards (applicable to our social media presence).
For any concerns about inappropriate use or security breaches, please contact us at: info@shantalife.com
13. Contact Us
If you have questions or concerns about how we handle your personal data, please contact:
Shanta Life Insurance Limited
Shanta Western Tower, Level 10, 186
Bir Uttam Mir Shawkat Sarak, Dhaka 1208
Email: info@shantalife.com